Terms & Conditions
Last updated: 22 October 2026
1. About us
Graceful Studio is a small wedding stationery business run by Beth, based at Coychurch Road, Pencoed, Bridgend, CF35 5LY, United Kingdom. You can contact us at gracefulstudiouk@gmail.com.
These terms apply to everything you order from us through this website. Please read them before you order. Nothing in them affects your legal rights as a consumer.
2. Placing an order
When you place an order, you’re offering to buy the items in your basket. Your order is accepted when we confirm it by email. If we can’t accept an order (for example, if we can’t make it in time for your wedding), we’ll tell you and refund anything you’ve paid.
3. Prices and payment
Prices are shown in pounds sterling and include everything except delivery, which is added to your order. Full payment is taken when you order.
4. Your details
Our stationery is made for you, so after ordering please email us all of your personalisation details: names, dates, venue, wording, guest names and envelope colours. We start designing as soon as we have everything. Please check spellings carefully before you send them.
5. Your proof
We’ll email you a digital proof, usually within 7 days of receiving your details.
Your order includes 5 rounds of changes to your proof, free of charge. Any further changes are £20 each, and we’ll always let you know before charging. Please allow about one working day for each round.
Please check your proof carefully. When you approve it, you’re confirming that everything (spellings, dates, times, names and wording) is correct. We print exactly what you approve. If a mistake is found after you’ve approved your proof, any reprint will be charged at the normal price.
6. Colours, photos and handmade details
Every screen shows colour slightly differently, and printed colours are naturally a little softer and less bright than on a screen. We keep our product photos as true to life as we can, with minimal editing. Because each piece is finished by hand, small variations in ribbon, wax seals and card are part of its charm.
7. Making times and rush orders
Making times are shown on each product and on our Delivery page. They start once you’ve approved your proof.
Need your stationery sooner? We offer rush orders when we can. Whether we can take one depends on the size of the order, and the rush fee depends on how many items you need, up to a maximum of £100. We’ll always confirm the fee with you before you pay.
8. Delivery
UK delivery is £4.99 per order. Orders are sent by:
- Royal Mail First Class for orders under £80
- Royal Mail Tracked & Signed For for orders of £80 or more
Orders are usually posted within 1–4 weeks, depending on the products and how many you need. We always try to send them within 2 weeks, so there’s plenty of time for postage before your wedding.
International orders: we’re happy to post abroad. Extra delivery charges apply, and you may have to pay import taxes or customs fees when your order arrives. Please contact us for a quote before ordering.
Lost or late post: if your order hasn’t arrived by the day after its expected delivery date, please contact us and we’ll start looking into it. If it’s lost in the post, we’ll make and send a replacement. We always check your wedding date, and if you need your stationery sooner we’ll prioritise your replacement.
9. Cancelling your order
- Before you approve your proof: you can cancel at any time, free of charge, and we’ll refund you in full.
- After you approve your proof: you can still cancel as long as we haven’t started printing. Just ask and we’ll tell you what stage your order is at. If printing hasn’t started, we’ll refund you in full.
- Once printing has started: you can still cancel, and we’ll refund the part of your order that hasn’t been printed yet. We keep payment for the pieces already made, to cover their cost.
Personalised items are made to your specification, so the usual 14-day “cooling-off” right for online orders doesn’t apply to them.
10. Returns
Our stationery is personalised and made to order, so we can’t accept returns or give refunds if you change your mind.
The only exception is standard (unpersonalised) sample packs: you can return these within 14 days of receiving them. Please email us first and send them back unused. You pay the return postage, and we’ll refund you within 14 days of receiving them.
11. Damaged or faulty items
If anything arrives damaged, faulty, or different from the proof you approved, please email us with photos as soon as you can, ideally within 7 days, and we’ll reprint or refund it at no cost to you. This doesn’t affect your legal rights.
12. Sharing photos of your stationery
We love showing finished stationery on our Instagram and website. If you’d rather we didn’t share yours, just tell us at any time and we won’t. When we do share photos, we avoid showing private details like addresses.
13. Our designs
Our designs, illustrations and photos belong to Graceful Studio. Please don’t copy, reprint or resell them. You’re of course welcome to share photos of your own stationery.
14. Our responsibility to you
If we break these terms, we’re responsible for loss or damage you suffer that’s a foreseeable result of that. We’re not responsible for losses that couldn’t have been foreseen, or for business losses. Nothing in these terms limits our liability where the law doesn’t allow it, including for death or personal injury caused by our negligence, or for fraud.
15. Questions and complaints
If something isn’t right, please email gracefulstudiouk@gmail.com and we’ll do our best to put it right quickly. These terms are governed by the law of England and Wales.